Refund policy

All sales are final, however; we want you to be happy so if there is any issue with your order, please contact us so we can find a helpful resolution! Due to most of our products being personalized we don't offer direct returns. However if you have any issue with your order feel free to contact us & we'd be glad to speak with you & help out. We accept returns for refund or exchange, for items damaged in transit. 

You can reach us through the contact tab at the bottom of our site or by emailing us to see how we can help out further. sunhavencollc@gmail.com

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving your product at sunhavencollc@gmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

There are certain situations where only partial refunds are granted: (if applicable) 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sunhavencollc@gmail.com.

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sunhavencollc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sunhavencollc@gmail.com.